Privacy Policy

Simami respects your privacy and is committed to protecting the information you share with us.

Simami may collect information such as your name, email address, phone number, account information, pickup and return locations, return details, uploaded QR codes or return documents, payment-related information, device information, and information relating to your use of the Simami platform. If you apply to be a driver, we may also collect driver application information, including your legal name, date of birth, driver's license information or other government-issued identification, vehicle information, and documents you choose or are required to provide, such as a driver's license, vehicle registration, or proof of insurance.

We use this information to operate the platform, connect customers with drivers, facilitate return pickups and deliveries, process payments, provide status updates and customer support, improve our services, prevent fraud, and protect the safety and security of our users.

Simami may share limited information with customers, drivers, payment processors, mapping providers, cloud-service providers, identity-verification providers, retailers, carriers, and other service providers when reasonably necessary to operate the platform or complete a requested service.

Simami does not sell personal information for monetary payment or any kind of non-monetary payment.

We use reasonable administrative and technical safeguards designed to protect personal information. No online system, however, can guarantee absolute security.

Depending on where you live, you may have certain rights relating to your personal information, including rights to request access, correction, or deletion.

Simami is intended for users aged 18 and older.

Additional privacy disclosures may be provided within the Simami application where appropriate.

Account Creation

To use the Simami app, you will be required to download it, create an account, and provide information such as your name, email address, phone number, and password. You are responsible for providing accurate information and keeping your account credentials secure. Simami may use this information to manage your account, provide services, communicate with you, and help protect the safety and security of the platform.

Account Deactivation

You may temporarily deactivate your Simami account at any time. Deactivation disables access to your account and may pause your ability to use Simami services, but it does not permanently delete your account or associated information. You may be able to reactivate your account by signing in again or by contacting Simami Support.

Account Deletion

You may request deletion of your Simami account and associated personal information at any time through the Simami app by going to Profile → Account → Delete Account. You may also visit our account deletion page on the Simami website. Certain records may be retained where required by law or for legitimate purposes such as fraud prevention, dispute resolution, payment records, and safety.